Any day by appointment and every Saturday 10am-4pm

Frequently Asked Questions

Why do you open by appointment?

Buying a piano can be an amazing experience, for so many reasons. But it can also be stressful and overwhelming if you're trying to decide on a piano when other people are in store and playing other pianos. Have you ever tried to listen to two people talk at the same time? Imagine what it's like listening to two pianos!!

For most people, a piano is a significant emotional and financial purchase and at Boyds we think you should have the freedom to listen to the pianos in peace and see if any of them engage your heart or mind, without competition. Even if you know you aren't ready to buy today, we still welcome you to make an appointment and see what we have available now and get an idea of what we'll have in the future. There is no obligation to buy.

We do open on Saturdays from 10am to 4pm if you don't feel comfortable having a one-on-one appointment and we welcome all customers, but we can't guarantee a quiet moment to really enjoy your selection process.

How do I make an appointment to view pianos?

We have a super-easy self-scheduling system you can use to make an appointment to pop in, or you can call Alison on 0415 121 676 to request a booking. We are happy to see you during the day or in the evening, even over the weekend.

You can access the self-scheduling system by clicking here.

Do you buy second-hand pianos?

Sometimes we do! We welcome good quality upright and grand pianos in many brands, especially Yamaha, Kawai and Steinway & Sons.

However, if your piano is very old (more than around 60 years) or in poor condition, then that's not something we will take on. We can only suggest Gumtree, Ebay or Facebook Marketplace to move those pianos on. And unfortunately sometimes the only place we can suggest is Piano Heaven, (aka the dump) which is a sad reality once an instrument is past its best-before date. Maybe try upcycling your very old piano into something else, like a bookcase, desk or even a garden feature!

How soon should I expect my piano or accessories to arrive?

If it is a piano that you are purchasing, the delivery time is usually around 5-10 business days. We use professional piano carriers to deliver all of our pianos to make sure you get the best service and they are extremely busy!

If the item can be posted or couriered, then our delivery time is generally 2-3 working days.

What sort of pianos do you maintain?

Our customers have many and varied pianos, and Jason has been looking after some of them for nearly 30 years! Jason is an accredited Steinway, Kawai and Yamaha technician but has experience with just about every piano you can imagine. We do not tune pianos over about 60 years old. There are still so many pianos around Brisbane that Jason is usually booked about a month in advance so we had to draw a line somewhere. If you aren't sure about your piano, feel free to contact us.

How do I make a piano tuning appointment?

We use a great self-scheduling system for most of our piano services. You can follow the link here.

If you'd rather the personal touch or have questions about your piano, please feel free to call Alison on 0415121676 to make your booking.

If you are representing a school or institution with several pianos, please do give Alison a call or email.

How much does piano tuning cost?

Our standard tuning fee for a new client is $270. We allow extra time to assess a piano we haven't seen before, and to give us the opportunity to do any minor adjustments needed prior to tuning.

If you are an existing customer our fee is $250, and you should allow up to 90 minutes for the technician to complete the tuning.

Bear in mind that there can be other issues that need addressing and these are not covered in a standard tuning fee. The technician will assess what is needed and quote accordingly if any additional work is required.

If you want to book in an appointment, please use our self-booking system by clicking here.

How often should I have my piano tuned?

Generally we recommend you have your piano tuned every 12 months. Some teachers or other professional musicians choose to get theirs done more frequently to keep their piano in tip-top shape. If you leave the piano too long without tuning, the technician might need longer to get the piano back to pitch, and the piano may not stay in tune as long after tuning. This might result in additional tunings being necessary in a shorter timeframe to get the piano back in tune.

If you want to book in a tuning, please use our self-booking system by clicking here.

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