Any day by appointment and every Saturday 10am-4pm

Frequently Asked Questions

Why do you open by appointment?

We understand that choosing a piano is a meaningful decision - that's why we offer a peaceful environment where you can explore our pianos without distraction. Whether you're ready to buy or simply browsing, we welcome you to schedule an appointment at your convenience. 

We're also open on Saturdays from 10 am to 4 pm for walk-ins, but we can't always guarantee a quiet moment during busy times.

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Buying a piano can be an amazing experience for so many reasons. But it can also be stressful and overwhelming if you're trying to decide on a piano when other people are in the store and playing other pianos. Have you ever tried to listen to two people talk simultaneously? Imagine what it's like listening to two pianos!!

For most people, a piano is a significant emotional and financial purchase. At Boyds’, you are free to listen to the pianos peacefully and see if they engage your heart or mind without competition. Even if you know you aren't ready to buy today, we still welcome you to make an appointment to see what we have available now and get an idea of what we'll have. There is no obligation to buy.

We are open on Saturdays from 10 am to 4 pm if you don't feel comfortable having a one-on-one appointment. We welcome all customers, but we can't guarantee a quiet moment to enjoy your selection process thoroughly.

How do I make an appointment to view pianos?

We have a super-easy self-scheduling system you can use to make an appointment to pop in, or you can call Alison on 0415 121 676 to request a booking. We are happy to see you during the day or in the evening, even over the weekend.

You can access the self-scheduling system by clicking here.

Do you buy second-hand pianos?

Sometimes we do! We welcome good quality upright and grand pianos from many brands, especially Yamaha, Kawai and Steinway & Sons. If you want to sell your piano, send us some details and pictures via text or email, and we can talk.

However, if your piano is very old (more than around 60 years) or in poor condition, then that's not something we will take on. We can only suggest Gumtree, eBay, or Facebook Marketplace to move those pianos. Unfortunately, sometimes the only place we can suggest is Piano Heaven (aka the dump), a sad reality that happens once an instrument is past its best-before date. Try upcycling your very old piano into something else, like a bookcase, desk or garden feature!

How soon should I expect my piano or accessories to arrive?

If you are purchasing a piano, the delivery time is usually 5-10 business days. We use professional piano carriers to deliver all of our pianos to ensure you get the best service, and they are extremely busy!

If the item can be posted or couriered, our delivery time is generally 2-3 working days.

What sort of pianos do you maintain?

Our customers have many and varied pianos, and Jason has been looking after some of them for nearly 30 years! Jason is an accredited Steinway, Kawai and Yamaha technician who has experience with almost every piano you can imagine. We do not tune pianos over about 60 years old. There are still so many pianos around Brisbane that Jason is usually booked about a month in advance, so we had to draw a line somewhere. If you aren't sure about your piano, please contact us.

How do I make a piano tuning appointment?

We use a great self-scheduling system for most of our piano services. You can follow the link here.

If you'd rather have a personal touch or have questions about your piano, please call Alison on 0415121676 to make your booking.

If you represent a school or institution with several pianos, please call or email Alison.

How much does piano tuning cost?

Our standard tuning fee for a new client is $290. We allow extra time to assess a piano we haven't seen before and to allow us to make any minor adjustments needed before tuning.

If you are an existing customer, our fee is $270, and you should allow up to 90 minutes for the technician to complete the tuning. If you have had your piano tuned with us in the last two years, we charge a discounted rate of $250.

Remember that when other issues not covered in a standard tuning fee need addressing, the technician will assess what is needed and quote accordingly if additional work is required.

If you want to book in an appointment, please use our self-booking system by clicking here.

How often should I have my piano tuned?

Generally, we recommend that you tune your piano every 12 months. Some teachers or other professional musicians choose to get theirs done more frequently to keep their pianos in tip-top shape. If you leave the piano too long without tuning, the technician might need longer to get the piano back to pitch, and the piano may not stay in tune as long after tuning. This might result in additional tunings being necessary in a shorter timeframe to get the piano back in tune.

If you want to book in a tuning, please use our self-booking system by clicking here.

Returns - What if something's not right?

Pianos

If you've selected a piano in-store or online, your delivery is usually included in your purchase price. If your piano arrives and you feel something isn't right, just contact us. Usually, we can pop straight out and rectify any issues that might have occurred during delivery, such as using a wobbly pedal or sticking keys. (Pianos can be a bit fussy about being moved!)

It's always a good idea to consider whether access might be tricky (e.g., stairs or tight turns) and discuss that with us before purchasing. Sometimes, a smaller piano is the only choice if access is difficult. If the carriers cannot deliver the piano due to access restrictions, we will refund your purchase price minus any costs of attempted delivery and return to our store.
If you are unhappy with your piano for any other reason, please call us to discuss. We will try to resolve any issues, but if we can't, we are willing to discuss a refund within the first seven days of delivery, minus delivery and collection costs. After this time, we may still be able to assist you with a buyback offer should you decide you no longer want the piano.

Everything else...

If you buy other items from us, such as metronomes, benches, sheet music, covers, or other accessories, we follow the Australian standard for returns. If your item is faulty, we will refund or replace it at no charge. We cannot accept returns of sheet music due to copyright reasons. We do not accept returns for a change of mind.

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